Terms of service
OVERVIEW
This website is operated by Express Prime Limited. Throughout this website, the terms "we", "us" and "our" refer to Express Prime Limited. We provide this website, including its information, tools, products and services, subject to your acceptance of the terms, conditions, policies and notices set out below.
By accessing our website or purchasing products from us, you agree to use our services in accordance with these Terms of Service and any additional policies referenced within them. These terms apply to all website users, including visitors, customers, vendors, merchants and contributors.
Please read these Terms of Service carefully before using our website. Accessing or using any part of the website signifies your agreement to these terms. If you do not accept them, you should not access the website or use our services.
Any additional features, services or tools introduced to our online store will also be governed by these Terms of Service.
We may revise these terms by publishing changes on this page. It is your responsibility to review the page periodically. Continuing to use our website after changes are published indicates your acceptance of the revised terms.
Our online store is hosted by Shopify Inc., which provides the e-commerce platform through which we offer our products and services.
SECTION 1 - ONLINE STORE TERMS
By accepting these Terms of Service, you confirm that you have reached the legal age of majority in your state or province of residence, or that you have reached that age and have authorised your minor dependants to use this website.
You must not use our products or services for illegal or unauthorised activities, and you must comply with all applicable laws, including copyright legislation.
You must not introduce viruses, worms or other harmful software into the website or its services.
Any breach of these terms may result in immediate termination of your access to our services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to decline service to any person at any time and for any reason, subject to applicable law.
You acknowledge that information you provide, excluding credit card details, may be transmitted across multiple networks without encryption and may undergo changes necessary to meet the technical requirements of different networks or devices.
Credit card information is encrypted when transmitted across networks.
You may not reproduce, duplicate, copy, sell, resell or otherwise exploit any part of our services, access to our services, or website contact facilities without our express written permission.
The headings included in these terms are provided for convenience and do not affect their interpretation.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We make reasonable efforts to provide accurate and current information on our website. However, we do not guarantee that all information will always be complete, accurate or up to date.
The materials available on this website are provided for general information purposes. They should not be the sole basis for important decisions without consulting more accurate, complete or current sources where appropriate.
Some content may refer to historical information that is no longer current and is provided for reference purposes only.
We may modify the website's content at any time and are not obligated to update every item of information, except where required by applicable law.
You are responsible for reviewing relevant updates and changes to the website.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Product prices may change without prior notice.
We reserve the right to modify, suspend or discontinue any service, feature or website content at any time without advance notice.
To the extent permitted by applicable law, we are not responsible for losses arising from changes in product prices or the modification, suspension or discontinuation of our services.
SECTION 5 - PRODUCTS OR SERVICES
Some products or services may only be available through our online store. These items may have limited availability and may be returned or exchanged in accordance with our Return and Refund Policy and applicable consumer rights.
We make every reasonable effort to display product colours, images and descriptions accurately. However, colours may appear differently depending on your device, screen settings and display technology.
We reserve the right, where legally permitted, to restrict the availability or sale of products and services to particular people, geographic regions or jurisdictions.
We may limit the quantities of products available for purchase and may modify product descriptions, availability or pricing without advance notice.
We may also discontinue products at our discretion.
Any product or service offer is invalid in locations where such offers are prohibited by law.
Although we work to maintain product quality and website accuracy, we cannot guarantee that every product, service or item of information will meet every customer's personal expectations.
Nothing in these terms is intended to limit any statutory rights that customers may have under applicable consumer protection laws.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to decline, restrict or cancel orders placed through our website, subject to applicable law.
We may limit quantities purchased by an individual, household or customer account. Such restrictions may apply to orders using the same account, payment card, billing address or delivery address.
If we need to modify or cancel an order, we may attempt to notify you using the email address, telephone number or billing information supplied during checkout.
We may also limit orders that reasonably appear to have been placed by dealers, resellers or distributors.
You agree to provide accurate, current and complete purchase and account information when shopping with us.
You are responsible for promptly updating your account information, including your email address, payment details and payment card expiry information, so that transactions can be completed and we can contact you when necessary.
For additional information about returns and refunds, please review our Return and Refund Policy.
SECTION 7 - OPTIONAL TOOLS
We may provide access to tools or services operated by third parties over which we have no direct control, monitoring responsibilities or involvement.
Such tools are made available on an "as is" and "as available" basis, without warranties, representations or endorsements from us.
To the extent permitted by law, we are not responsible for issues or losses arising from your use of optional third-party tools.
You use these tools at your own discretion and should review and understand the relevant third party's terms and conditions before using them.
Additional tools, resources, services or features introduced through our website in the future will also be subject to these Terms of Service.
SECTION 8 - THIRD-PARTY LINKS
Our website may contain content, products, services or links provided by third parties.
Links to external websites may direct you to businesses or organisations that are not affiliated with Express Prime Limited.
We do not control or guarantee the accuracy, reliability or content of third-party websites, products or services.
To the extent permitted by law, we are not responsible for losses or damages arising from transactions, purchases or activities carried out through external websites.
Before purchasing products or using services from third parties, we recommend reviewing their terms, privacy policies and business practices.
Questions, complaints or claims relating to third-party products or services should be directed to the relevant third-party provider.
SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If you submit reviews, comments, ideas, suggestions, proposals, competition entries or other materials to us, whether requested or unsolicited, you grant us permission to use, edit, reproduce, publish, distribute and translate those submissions in connection with our business activities.
Unless otherwise required by law or expressly agreed, we are not obligated to keep general submissions confidential, provide compensation for them or respond to them.
We may monitor, edit or remove content that we consider unlawful, offensive, threatening, defamatory, inappropriate or in violation of intellectual property rights or these Terms of Service.
You agree that your submissions will not violate the rights of third parties, including copyright, trademarks, privacy or other legal rights.
Your comments must not contain unlawful, abusive, misleading or obscene material, harmful software or malicious code.
You must not submit comments using a false identity or misleading contact information or otherwise misrepresent the origin of your submissions.
You are responsible for the accuracy and legality of the comments and materials you submit.
To the extent permitted by law, we are not responsible for comments published by customers or other third parties.
SECTION 10 - PERSONAL INFORMATION
The collection, processing and use of personal information submitted through our online store are governed by our Privacy Policy.
For more information, please review our Privacy Policy.
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally, information on our website or within our services may contain typographical mistakes, inaccuracies or omissions.
These may concern product descriptions, pricing, promotional offers, shipping charges, delivery estimates or product availability.
We reserve the right to correct mistakes, update inaccurate information or cancel affected orders where permitted by law, including after an order has been placed.
We are not required to update, amend or clarify all website information unless an applicable legal obligation requires us to do so.
A displayed update or revision date does not necessarily mean that all information on the website has been reviewed or changed.
SECTION 12 - PROHIBITED USES
In addition to other restrictions in these Terms of Service, you must not use our website or its content:
- For unlawful or unauthorised purposes.
- To encourage or assist another person in committing an unlawful act.
- To violate applicable national, international or local laws and regulations.
- To infringe our intellectual property rights or those of another person or organisation.
- To harass, threaten, abuse, intimidate, defame or discriminate against others on the basis of protected characteristics.
- To submit false, inaccurate or misleading information.
- To introduce viruses, malware or other harmful computer code.
- To collect, misuse or track another person's personal information without authorisation.
- To send spam, conduct phishing or engage in other deceptive online practices.
- To use automated scraping, crawling or similar methods without authorisation.
- For obscene, unlawful or otherwise prohibited activities.
- To interfere with, compromise or bypass security features protecting our website, services or connected systems.
We reserve the right to suspend or terminate access to our services if these prohibited activities occur.
SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee that access to our website or services will always be uninterrupted, timely, secure or free from technical errors.
We cannot guarantee that the results or information obtained through our services will always be accurate or reliable.
From time to time, we may temporarily suspend our services for maintenance, updates or other operational reasons. We may also discontinue services where appropriate.
Your use of our website and services is subject to the risks ordinarily associated with online services.
Except where expressly stated or required by applicable law, our services and products are provided on an "as is" and "as available" basis.
To the fullest extent permitted by applicable law, Express Prime Limited and its directors, officers, employees, affiliates, agents, contractors, suppliers, service providers and licensors disclaim liability for indirect, incidental, special or consequential losses arising from the use of our website or services.
Such losses may include lost profits, lost revenue, loss of data, replacement expenses or other similar financial consequences, where exclusions are legally permitted.
Where applicable laws restrict or prohibit exclusions of liability, our liability will remain subject to those legal requirements.
Nothing in these Terms of Service excludes or restricts liability that cannot lawfully be excluded, or limits any mandatory consumer rights.
SECTION 14 - INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify and hold harmless Express Prime Limited, together with its associated companies, officers, directors, partners, employees, agents, contractors, suppliers and service providers, against third-party claims arising from your breach of these Terms of Service, violation of applicable laws or infringement of third-party rights.
Where legally enforceable, this may include reasonable legal fees and associated expenses.
SECTION 15 - SEVERABILITY
If any provision of these Terms of Service is determined to be unlawful, invalid or unenforceable, that provision will apply only to the extent permitted by law.
Any portion that cannot legally be enforced will be treated as separate from the remaining terms.
The validity and enforceability of the other provisions will not be affected.
SECTION 16 - TERMINATION
These Terms of Service remain effective unless terminated by you or by us.
You may end your agreement to these terms by notifying us that you no longer wish to use our services or by discontinuing your use of the website.
We may terminate or restrict your access if we reasonably believe that you have breached the terms or failed to comply with their requirements.
Where permitted by law, termination may take effect without prior notice.
Any obligations, payments or liabilities incurred before termination may continue to apply after the agreement ends.
SECTION 17 - ENTIRE AGREEMENT
Our failure to exercise or enforce a particular right or provision does not constitute a waiver of that right or provision.
These Terms of Service, together with the policies and operating rules published on our website, form the agreement governing your use of our services.
They replace previous agreements, discussions, communications or proposals relating to the same subject matter, whether written or verbal, to the extent permitted by law.
Any uncertainty in the interpretation of these terms will not automatically be interpreted against the party responsible for drafting them.
SECTION 18 - GOVERNING LAW
These Terms of Service, together with any separate agreements under which we provide products or services, are governed by and interpreted in accordance with the laws of the United Kingdom, subject to any mandatory consumer protection rules that may apply.
SECTION 19 - CHANGES TO TERMS OF SERVICE
The latest version of our Terms of Service will be available on this page.
We reserve the right to revise, modify or replace these terms by publishing updates on our website.
Customers are encouraged to review this page periodically to remain informed about any changes.
Continued use of our website or services after updated terms have been published will indicate acceptance of those changes, where legally applicable.
SECTION 20 - CONTACT INFORMATION
If you have any questions about these Terms of Service, please contact us using the information below.
Email: info@misthousefashion.co.uk
Registered Office
Company Name: Express Prime Limited
Company Number: 77778933
Registered Office Address:
56C Kenilworth Dr,
Oadby,
Leicester LE2 5LG,
United Kingdom